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Terms and Conditions

Terms and Conditions

Last Updated: October 7, 2024


Welcome to Literacy Jump ("Website"). These Terms and Conditions ("Terms") govern your use of our website located at www.literacyjump.com (the "Website") and any related services, content, or resources provided through the Website. By accessing or using Literacy Jump, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you should not use the Website.


1. General Use

1.1 Eligibility
By using Literacy Jump, you affirm that you are at least 18 years of age or have parental consent to use this Website. The Website is available for use by individuals, families, educators, and students seeking to improve literacy skills.

1.2 Changes to the Terms
Literacy Jump reserves the right to modify or update these Terms at any time. We will notify users of any changes by updating the "Last Updated" date on this page. Continued use of the Website following such changes constitutes your acceptance of the new Terms.

1.3 Intellectual Property
All content, materials, and information on the Website, including text, graphics, logos, images, and other material (collectively, "Content") are owned by or licensed to Literacy Jump and are protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works of the Content without our prior written consent.


2. User Responsibilities

2.1 Appropriate Use
By using the Website, you agree to use it in a lawful manner. You may not:

  • Violate any applicable local, state, national, or international law or regulation.
  • Upload or transmit any harmful, offensive, or unlawful content, including but not limited to viruses or spam.
  • Interfere with the operation or security of the Website.

2.2 User Submissions
Literacy Jump may allow users to contribute comments, feedback, or other submissions (collectively, "Submissions"). By submitting content, you grant Literacy Jump a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and distribute your Submission. You represent and warrant that your Submission is not defamatory, infringing, or otherwise unlawful.


3. Content Disclaimer

3.1 Informational Purpose Only
The content provided on Literacy Jump is for informational and educational purposes only. While we strive to offer accurate and helpful information, we do not guarantee the completeness, accuracy, or timeliness of the information provided. The Website is not intended to be a substitute for professional advice, and we recommend seeking guidance from a qualified educator or literacy specialist.

3.2 Third-Party Links
The Website may include links to third-party websites or resources that are not owned or controlled by Literacy Jump. We are not responsible for the content, privacy policies, or practices of third-party websites. Your use of third-party websites is at your own risk.


4. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.


5. Disclaimer of Warranties

THE WEBSITE AND ITS CONTENT ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LITERACY JUMP DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE WEBSITE WILL BE FREE FROM ERRORS, INTERRUPTION, OR SECURITY BREACHES.


6. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LITERACY JUMP, ITS OWNERS, EMPLOYEES, AFFILIATES, OR PARTNERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE WEBSITE OR ITS CONTENT.


7. Indemnification

You agree to indemnify and hold harmless Literacy Jump and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your use of the Website, violation of these Terms, or infringement of any intellectual property or other right of any third party.


8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved exclusively in the state or federal courts located in California.


9. Termination

Literacy Jump reserves the right, in its sole discretion, to terminate or suspend your access to the Website at any time, without notice, for conduct that we believe violates these Terms or is otherwise harmful to other users, us, or third parties.


10. Contact Us

If you have any questions about these Terms, please contact us at: Email: info@litjump.com
_______________________________________

By continuing to use Literacy Jump, you agree to abide by these Terms and Conditions. Thank you for helping us promote literacy and support readers of all ages!

Return and Refund Policy

Literacy Jump Return and Refund Policy


At Literacy Jump, we are committed to providing valuable resources that help improve literacy for children, parents, and educators. We strive for your complete satisfaction with our products and services. However, we understand that there may be instances where a return or refund is necessary.

Below is our Return and Refund Policy, applicable to all purchases made through Literacy Jump, in accordance with California state law.


1. Return Eligibility

We accept returns and issue refunds under the following conditions:

  • Physical Products: If you purchased a physical product (e.g., books, flashcards, educational kits), it can be returned within 30 days of the original purchase date, provided the item is in new, unused condition, and in its original packaging.
  • Digital Products: Due to the nature of digital products (e.g., eBooks, downloadable workbooks, digital reading programs), all digital product sales are final and not eligible for return or refund unless the product is defective or inaccessible due to technical issues. In such cases, we will work to resolve the issue or provide a refund if necessary.
  • Subscription Services: If you are dissatisfied with a subscription (e.g., a monthly reading program), you may cancel the subscription at any time. Refunds will be provided for any unused full months of service beyond the cancellation date. No refunds will be provided for the current billing cycle once a subscription payment has been processed.


2. Non-Returnable Items

  • Gift Cards
  • Discounted or Clearance Items
  • Digital Products (unless defective)
  • Services that have already been delivered, such as one-on-one tutoring or workshops


3. How to Request a Return or Refund

To initiate a return or refund, please follow these steps:

  • Contact Us: Send an email to info@literacyjump.com with your order number, reason for the return or refund request, and any relevant details or images (if the item is defective or damaged).
  • Return Authorization: Once your request has been reviewed, we will issue a return authorization and provide further instructions for returning the product (if applicable).
  • Return Shipping: Customers are responsible for the cost of return shipping unless the item was defective or incorrect. We recommend using a trackable shipping method for your return. We are not responsible for returns that are lost in transit.


4. Refund Processing

Refunds will be processed once we receive and inspect the returned item. If the return is approved, the following process will apply:

  • Physical Products: You will be refunded the purchase price (minus original shipping costs) within 5-7 business days to the original payment method used during the purchase.
  • Digital Products: Refunds for defective digital products will be processed within 5-7 business days of confirming the issue.
  • Subscription Services: If you cancel a subscription, the refund for unused months (if applicable) will be processed within 5-7 business days.


Please note that it may take an additional 3-5 business days for the refund to appear on your bank or credit card statement.


5. Exchanges

We do not offer direct exchanges. If you would like to exchange an item, please initiate a return for the original item and place a new order for the replacement.


6. Contact Us

If you have any questions about our Return and Refund Policy, or need assistance with a return or refund request, please reach out to our customer service team:

  • Email: info@literacyjump.com
  • Business Hours: Monday to Friday, 9 AM - 5 PM (PST)


We’re here to ensure your experience with Literacy Jump is positive, and we appreciate your commitment to improving literacy!


This Return and Refund Policy is compliant with California state consumer protection laws, including the California Consumer Privacy Act (CCPA) and California Business and Professions Code sections regarding returns and refunds.


Last Updated: October 7, 2024

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